Legal
Privacy Policy
Last updated: June 13, 2026
1. Introduction
This Privacy Policy explains how Sanvio ("we", "our", "us") collects, uses, shares and protects information when you use our website, applications and services (collectively, the "Services"). By using the Services you agree to this policy.
2. Information We Collect
We collect (a) information you provide directly such as your name, email address, billing details and any content you submit; (b) information collected automatically such as device, browser, IP address, usage logs and cookies; and (c) information from third parties such as authentication providers and payment processors.
3. How We Use Information
We use your information to provide and improve the Services, process payments, personalize your experience, communicate with you, prevent abuse, comply with legal obligations and develop new features. We do not sell your personal information.
4. Cookies and Tracking
We use cookies and similar technologies to remember preferences, keep you signed in, measure performance and improve the product. You can control cookies via your browser settings. Disabling cookies may affect functionality.
5. Third Party Services
We use trusted third-party providers for hosting, analytics, payments (e.g. PayPal, Stripe) and email. These providers process your information only as needed to deliver their services and are bound by their own privacy and security obligations.
6. Data Storage
Your data is stored on secure servers operated by reputable cloud providers. We retain personal data only as long as necessary to provide the Services or to comply with legal obligations.
7. Data Security
We use industry-standard security measures including encryption in transit, access controls and routine audits. However, no system is 100% secure; you use the Services at your own risk.
8. User Rights
Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact support@sanvio.com.
9. Account Deletion
You can request deletion of your account and associated personal data at any time by emailing support@sanvio.com. We will process your request within a reasonable timeframe, subject to legal retention requirements.
10. Children's Privacy
Sanvio is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
11. International Users
Sanvio is operated globally. If you access the Services from outside your home country, your information may be transferred to and processed in countries with different data-protection laws. We take steps to ensure your data is protected wherever it is processed.
12. Contact Information
For privacy questions, requests or complaints, contact us at support@sanvio.com. We will respond as quickly as possible.